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Warranty policy

Vuuris warrants its products to the original purchaser against defects in materials and workmanship under normal use. 

Covered:

  • Structural integrity of the stainless steel pit, small base, and large base.
  • Defects in the carbon steel cooking plate and accessories.

Not Covered (Exclusions):

  • Normal wear and tear, including patina, discoloration, or surface rust.
  • Rust on the carbon steel cooking plate.
  • Visual irregularities inherent to the manufacturing process of Vuuris products, including minor variations in the natural patina or weld points
  • Damage from misuse, overheating (e.g., overfilling, tropical hardwoods causing warping), thermal shock (e.g., water on hot unit), accidents, modifications, improper storage, or not following the recommended guidelines/tips.
  • Cosmetic issues, stains, scratches, or enamel damage from normal use or impact accidents 
  • Exposure to saltwater/extreme conditions.
  • Commercial use or short-term rentals (limited warranty of 1 year for all products with same conditions)

Duration:

  • Pit and bases: Limited 10-Year Warranty.
  • Cooking plate and accessories (e.g. grills, spatulas, apron): 2-Year Limited Warranty.

Claims Process:

  • Contact us through the website contact form with proof of purchase, photos, and description.
  • If validated, we will repair, replace, or refund (at our discretion; shipping costs may apply after year 1).
  • Warranty is non-transferable.

This warranty provides specific legal rights. Vuuris disclaims all other warranties to the extent permitted.